We are excited to share with you the ‘Clinic if the Month’ for September, Blush Skin & Body Clinic, owned and run by Melissa Heath. Located in Port Macquarie, the clinic’s focus is to gently restore and reveal the beauty of all clients, so they can feel fresh and more confident. We asked Melissa some questions below, to learn about her amazing clinic, talented staff, the challenges faced, and her advice for getting into the business of skin.
Could you please tell us about your clinic and how you began your business?
Since I, Melissa Heath, purchased Blush Skin and Body Clinic in 2010, we have grown tremendously over the years. I had a vision of transforming a traditional beauty salon into a holistic skin clinic, creating a calm, safe and nurturing environment for the regional community.
What sets your clinic/treatments apart?
What started as a full-servicing beauty salon, morphed into a holistic skincare clinic where client relationships are at the forefront of our business operations. We focus on creating trust between our team and our clients by educating them through their skin journey, so they can have an in-depth understanding of why we choose specific products and services for them. We want them to understand the WHY. Our clients and team are not only integral to the business’s success but make the job rewarding.
What is your most popular treatment?
Our Mindfulness facial. We combine a dermaviduals bespoke facial to illuminate the skin by strengthening its natural support system, with a deep release face massage and meditation session designed to simultaneously treat the skin and mind.
With a rise in mental health conditions due to the current world climate, we felt the need to provide a space for our clients to release stress, enhance self-awareness and bring focus to the present moment. We understand the impacts of heightened cortisol levels on our skin, and how this relationship induces conditions like acne and dehydrated skin, and this treatment aims to solve both problems.
Beauty is more than just glowing skin but also a healthy mind.
How do you keep your staff motivated?
We have fun! We are connected not only by our passion for skin health and weekly education/training but we have the same values for our client journey. We love a night out, a picnic lunch or a sneaky work TIK TOK to boost our motivation and keep us all connected.
What are the challenges of running a salon?
Knowing the ‘nitty gritty’ and having a full understanding of how to run a profitable, successful business. Starting out as a beauty therapist over 30 years ago, business has changed exponentially. I learned it was going to take a lot more than just giving a fantastic facial to have a successful business.
What has been your most memorable career moment so far?
The results we achieve with our young teenage skins. The trust we build with a young first-time salon goer is awesome. Most teenagers haven’t learnt that the appearance of their skin is caused by what they put into their bodies every day. Educating them on gut health and the ‘WHY’ is very rewarding and is something they will take with them for the rest of their lives.
How has dermaviduals assisted your business?
dermavidauls has done wonders for our salon. They have helped educate my team and I to be the best skincare therapists we can be. The training is easy, digestible and perfect to do both in-salon and out-of-work hours without putting too much strain on our therapists. The knowledge, the products and the treatments have enabled Blush to have a deeper understanding of skin health and corneotherapy. Hands down the best education!
What is your number one skincare tip?
Live a healthy lifestyle. Although it doesn’t sound like a skincare tip, if you don’t look after your mind by doing things such as, going on a morning walk before work, swimming in the ocean, cooking good food and taking the time to rest, your skin won’t reach its full potential. One facial a month isn’t going to fix the fact that you don’t take care of your well-being.
What advice would you give to anyone wanting to start their own skin clinic?
Invest in a Business coach! The support and knowledge I have gained from my coach have been an absolute game changer for me. Get to know your numbers and put the time aside each week to educate yourself. Think big, be brave and follow your dreams.